Volunteer Coordinator

Position:

We are looking for a team player to join the Jubilee REACH Volunteer Team as a full-time staff to recruit, onboard, develop, and retain volunteers who will serve within the various Jubilee REACH areas. This position will also directly support the English as a Second Language (ESL) program in assisting with administration, communication, and hospitality. Workdays for this position vary seasonally throughout the year: from October to May, working days are Four 10-hour days from Monday to Thursday, and from June to September, working days are Five 8-hour days from Monday to Friday.

Responsibilities:

  • Maintain a volunteer database and keep records of volunteer activities

  • Provide reports on volunteer activity when required and necessary

  • Assist in monitoring volunteer satisfaction and feedback

  • Assist with group, off-site and proactive recruitment events

  • Support the overall volunteer department in various ways, as needed

  • Respond to new volunteer applications and lead volunteers through the onboarding process

  • Interview and evaluate volunteer candidates in-person or virtually

  • Work with the Operations team for Jubilee REACH in the Schools to support their need for volunteers

  • Coordinate the placement of volunteers in a wide range of opportunities within Jubilee REACH

  • Provide regular communication and updates to various Jubilee REACH departments on the status of their volunteers and provision of needs

  • Provide a high level of care for Jubilee REACH volunteers as they serve our community

  • Maintain regular communication and connection with volunteers via text, email, and in-person

  • Maintain and grow relationships with volunteers and within the organization

  • Place volunteers for specific needs such as special events

  • Directly support the ESL (English as a Second Language) program

    • Assist the ESL Specialist with administration and communication

    • Assist with the management of ESL tracking, databases and spreadsheets

    • Oversee ESL Hospitality volunteers: recruiting, training, supporting

Requirements:

  • Strong written and oral communication skills

  • Strong computer literacy (Outlook, Excel, Word) and ability to learn and navigate new applications and systems (Salesforce, JotForm, Sign Up Genius)

  • Ability to work independently and as a team

  • Must be 18 years or older

  • Federal and State Background Check

  • A willingness to practice honesty, forgiveness, and grace to those you work
    with and aim to serve

  • Ability to respond quickly to unexpected volunteer needs

  • Comfortable making phone calls and engaging with members of the team and volunteers

  • Ability to form and grow relationships with internal and external partners